Purchase Orders and Returns
Submitting Purchase Orders
All purchase orders must be submitted electronically to the sales department by e-mail or fax.
We accept AMEX, MasterCard, and Visa. Feel free to use our credit card form as your formal Purchase Order. *
Vendor Information: Emerson & Cuming Microwave Products is located in Randolph, Massachusetts. Our vendor address is as follows:
Emerson & Cuming Microwave Products, Inc.
28 York Avenue
Randolph, MA 02368 USA
Ship To: The ship to address is as important as the vendor address and must be clearly listed on every purchase order. Please note that drop shipments may incur additional services.
INCOTERMS: Ex-Works (Domestic) and FCA Randolph, MA USA (International)
Shipping Method: Please list account numbers for all orders and denote which level of service is requested (ground, 2nd day, overnight). If using a freight-forwarder we will need their full address, contact name, and phone number in the Boston area as well.
Credit Terms: The standard terms are Net 30 days for USA and Canada customers after bank and trade references are verified. Cash in advance or credit card may be required for new customers when references are not available or cannot be verified. However, please check with a sales associate beforehand to confirm your current credit status.
Product Description: This is a very common problem area where an order may be delayed in processing due to incorrect or insufficient information. For custom parts, some of the more common problems include incorrect or missing part/drawing revisions and dimensional changes. Please feel free to call the sales department at 781-961-9600 prior to placing your order if there any questions about any of these information requirements.
Ship Date: We normally treat the ship date on your purchase order as your required dock date. Please keep in mind that your delivery date should take into account our standard lead-time (time required for manufacturing only) for the product ordered. If your requirement is urgent, please specify on your purchase order “Ship Sooner If Possible”. You may also want to consider expedited ship service for these urgent situations.
Partials or split shipments: Please specify on your purchase order whether you will or will not accept partials. Also, note that any partial shipments must also meet our $350 order minimum.
Quality Notes: Notes or specifications require anything from test reports to certificates of compliance, bar coding and so on. It is highly recommended that you send a copy of any note/specification that is not explicitly covered in the PO along with your order.
Acknowledgements: Order acknowledgements will usually be sent out to you within 24 hours after the order has been received and entered.
Blanket Orders: Emerson & Cuming Microwave Products encourages our customers to submit blanket orders. These orders allow for multiple ship releases on a scheduled basis according to your delivery requirements. Blanket orders are a convenient way to obtain the most competitive pricing by taking advantage of ordering in larger quantities spread out over a longer period.
- Blanket orders must have scheduled ship dates listed on the order for all releases
- Blanket orders should not exceed 1 year unless pre-approved by E&CMP
- E&CMP will allow a certain degree of flexibility when push outs on release dates are necessary
- Each ship release must meet our $350 order minimum
- Cancellation of a blanket order may result in cancellation charges
Making Returns (RGAs)
E&CMP is under no obligation to authorize any return. However, from time to time this may be necessary and requires pre-approval by E&CMP. To process a return you must first contact our sales department to get authorization. You should be prepared to present the following information to receive a Return Goods Authorization (RGA) number.
- Company Name
- Contact name and phone number
- Purchase Order number
- Reason for Return – be as descriptive as possible
- Resolution – are you looking for replacements or a credit?
A five-digit RGA number will be assigned to you as authorization to make a return. You should send back the material with the RGA number clearly marked in large letters on the package, RGA-XXXXX.
All materials returned to our facility will be inspected upon receipt. After inspection, materials will be placed back into inventory, scrapped, or in some cases returned to the customer depending upon the circumstances surrounding the return and the findings. A restocking fee may be assessed for certain types of returns. You will be informed about any applicable fees before the material is returned. Request an RGA number.